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Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to Sushi Shop. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and delivery address
Payment information (processed securely through third-party payment processors)
Order history and preferences
Communication preferences and feedback

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and our services
Send you promotional materials and special offers (with your consent)
Improve our website and services
Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only with:

Delivery partners to fulfill your orders
Payment processors to process transactions
Service providers who assist us in operating our business
Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications

7. Cookies

We use cookies to enhance your browsing experience. For more information, please see our Cookie Policy.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@sushishop.com
Phone: (613) 622-1930
Address: 401 Boulevard Curé-Labelle, Rosemère, QC J7A 3T2

Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using the Sushi Shop website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Use of Service

You agree to use our service only for lawful purposes and in accordance with these Terms. You agree not to:

Use the service in any way that violates any applicable law or regulation
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the service or servers
Use automated systems to access the service without permission

3. Orders and Payment

All orders are subject to product availability and acceptance by Sushi Shop. We reserve the right to refuse or cancel any order at our discretion. Prices are subject to change without notice. Payment must be made at the time of order placement through our accepted payment methods.

4. Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by circumstances beyond our control, including weather, traffic, or other external factors. Delivery fees may apply based on your location.

5. Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.

6. Allergen Information

While we take precautions, we cannot guarantee that our products are free from allergens. Customers with food allergies should contact us before placing an order. We are not responsible for allergic reactions.

7. Refunds and Cancellations

Orders can be cancelled within 5 minutes of placement. Refunds are processed according to our Refund Policy. Once an order is in preparation, cancellation may not be possible.

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Sushi Shop and is protected by copyright and other intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, Sushi Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms, contact us at:

Email: info@sushishop.com
Phone: (613) 622-1930
Address: 401 Boulevard Curé-Labelle, Rosemère, QC J7A 3T2

Cookie Policy

Last Updated: January 2025

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2. How We Use Cookies

Sushi Shop uses cookies to:

Remember your preferences and settings
Keep items in your shopping cart
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide personalized content and recommendations

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies, and you should check the third-party websites for more information about their use of cookies.

5. Managing Cookies

You can control and manage cookies in various ways:

Browser settings: Most browsers allow you to refuse or accept cookies. You can also delete cookies that have already been set.
Opt-out tools: You can use opt-out tools provided by third-party analytics providers.

Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

6. Local Storage

We also use local storage to store information such as your cart contents and preferences. This information is stored locally on your device and can be cleared through your browser settings.

7. Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions about our use of cookies, please contact us at:

Email: info@sushishop.com
Phone: (613) 622-1930
Address: 401 Boulevard Curé-Labelle, Rosemère, QC J7A 3T2

Refund Policy

Last Updated: January 2025

1. Order Cancellation

You may cancel your order within 5 minutes of placing it for a full refund. After this time, orders cannot be cancelled as preparation begins immediately. To cancel an order, please contact us immediately at (613) 622-1930.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

Order cancelled within the cancellation window
Items missing from your order
Incorrect items received
Food quality issues (must be reported within 30 minutes of delivery)
Delivery delays exceeding 90 minutes from estimated time

3. Non-Refundable Items

The following are not eligible for refunds:

Orders cancelled after the 5-minute window
Change of mind after order is prepared
Allergy concerns not communicated before order placement
Issues reported more than 30 minutes after delivery

4. Refund Process

To request a refund:

Contact us within 30 minutes of delivery at (613) 622-1930 or info@sushishop.com
Provide your order number and reason for refund
We will review your request and respond within 24 hours
If approved, refunds will be processed to your original payment method within 5-10 business days

5. Partial Refunds

If only part of your order is affected, we may issue a partial refund for the specific items in question. The refund amount will be calculated based on the affected items only.

6. Delivery Issues

If your order is not delivered or arrives significantly damaged, we will provide a full refund or replacement order at no additional cost. Please contact us immediately to report delivery issues.

7. Quality Concerns

We take food quality seriously. If you experience any quality issues with your order, please contact us immediately. We may request photos of the items in question. Refunds or replacements will be provided at our discretion based on the circumstances.

8. Payment Method Refunds

Refunds will be issued to the original payment method used for the order. Processing times vary by payment provider:

Credit/Debit Cards: 5-10 business days
Online Payments: 3-5 business days
Cash on Delivery: Refund processed via store credit or alternative method

9. Store Credit

In some cases, we may offer store credit instead of a refund. Store credit can be used for future orders and does not expire.

10. Dispute Resolution

If you are not satisfied with our refund decision, please contact us to discuss further. We are committed to resolving all customer concerns fairly and promptly.

11. Contact Us

For refund requests or questions about this policy, contact us at:

Email: info@sushishop.com
Phone: (613) 622-1930
Address: 401 Boulevard Curé-Labelle, Rosemère, QC J7A 3T2

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